Stay calm. Make the area safe first.
For active leaks, sewage backups, or a sudden plumbing failure, start with safety and water control. Call the displayed number to confirm the actual company’s current emergency availability and response time.
Availability noticeHours, dispatch area, and response time are replaceable demo content and must be confirmed before publication.Common situations that may need a call.
If there is immediate danger, contact emergency services or the appropriate utility before arranging plumbing work.
Active water leak
If water is spreading or cannot be controlled, protect people and belongings and call.
Sewage backup
Keep people and pets away from wastewater and avoid using affected fixtures.
Burst or frozen line
Shut off water if safe. Do not use an open flame or improvised heat source.
Loss of essential plumbing
Call to discuss the situation and confirm whether urgent service is available.
Control what you can—without forcing anything.
These are general precautions, not a substitute for emergency or professional help.
Shut off the local fixture supply if safe.
Use the small shutoff near a sink, toilet, or appliance only if it is accessible and operates normally.
Use the main water shutoff when needed.
It may be near the water meter or where the service enters the basement or utility area. Do not force a stuck valve.
Keep clear of electrical hazards.
Do not enter standing water near electrical equipment. Leave the area and contact emergency services or the appropriate utility where necessary.
With sewage or possible gas, use extra caution.
Keep people and pets away from sewage. If you smell gas or suspect a gas emergency, leave immediately and contact the appropriate utility or emergency services. Do not create sparks or operate switches.
Useful details to share.
Location, access, what is affected, when it began, whether water is still moving, and any steps already taken.
- The property address and best callback number
- Whether the water or sewage is active
- Which fixtures, rooms, or floors are affected
- Whether the main or local shutoff has been used
- Any access, parking, tenant, or safety considerations
Winnipeg and nearby communities.
Emergency coverage can be more limited than regular service. Confirm the actual service area, hours, travel charges, and response expectations when calling.
Need help planning the next step?
Use the form for non-urgent questions. For active leaks or sewage, call instead—submitting the form does not guarantee emergency dispatch.